If for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within fourteen (14) working days from delivery. In this instance, please notify us by phone or email confirming the reason for the required return so that we can make suitable arrangements. The goods should then be returned to us within fourteen (14) days of arrangements being made for return.
If you return items for reasons other than defects in the goods, you will be required to arrange and pay for the return of the items to us. If posting the items, please ensure you obtain a Proof of Postage (this is supplied free of charge by your local Post Office upon request) to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (including any initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods. If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
For security reasons, refunds will only be made back to the original purchaser in accordance with the method of payment used.
If the item is not faulty and shows signs of use, a reduced refund may be payable. In this instance we will contact you directly to discuss the specific circumstances and the amount to be refunded.